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"No clients left behind" Customer Service
THANKS FOR SHOPPING IN OUR STORE! WE LOVE TO TREAT YOU LIKE STARS!!!
Shipping and delivery
Orders are usually shipped within 1 to 3 business days. If some items are unfortunately not in stock at the time of your purchase, be assured that we are having it produced in a timely fashion.
For customized jerseys, please allow 1 to 2 weeks for production – additional delay may apply during rush periods such as Halloween and Christmas.
Usual transit delay within Canada
Standard Canada Post : you may expect to receive it within 2 to 6 days. Remote regions might take a few more days.
Courier Ground : you may expect to receive it within 1 to 4 days. Remote regions might take a few more days.
Courier Overnight : 1 or 2 days transit.
Usual transit delay to the USA
Standard Airmail shipping with the Post : you may expect to receive it within 6 to 10 days. However, it does occasionally take as much as 3 to 4 weeks, especially around the Christmas holidays. Please note that this is unfortunately out of our control.
Courier Ground : you may expect to receive it within 3 to 6 days. Remote regions might take a few more days.
Courier Overnight : 1 or 2 days transit.
Usual transit delay to international destinations
Standard Airmail shipping with the Post : you may expect to receive it within 6 to 10 days. However, it does occasionally take as much as 3 to 4 weeks, especially around the Christmas holidays. Please note that this is unfortunately out of our control.
Courier Overnight : 1 or 2 days transit to Europe. Other destinations might take a few more days.
Returns & Replacements Policy
We accept exchange for different sizing, or other item of same value without a problem.
Customized jerseys (other than the ones we keep stock), personalized items, stained and laundered items cannot be returned nor exchanged unless there is a production error.
Steps :
- Notify us within 30 days following reception of goods, and request return authorization number.
- Pack items safely in their original package if possible.
- Send them with POSTAL SERVICE ONLY with the mention :
****RETURN OF CANADIAN PRODUCT****
This will avoid any custom charges on the return – as we are entitled not to assume on returns – and therefore the parcel being sent back to you.
- We will advise upon reception of returned items.
- We will also advise when new item is being shipped.
***Please note that you will assume the cost of shipping it back to us and we will assume the cost of shipping it back to you.
PRIVACY Policy
What Information We Gather or Track
Information on general usage and any optional personal details you provide to us will be used to provide you with enhanced features. The following are details of the information we collect:
• | MadBrothers collects data so that we may display personalized content to our visitors. Additionally, usage information may be analyzed so that we can judge our system's performance or execute your customized features. |
• | We may collect information from customers and visitors to our Web site. This information allows us to process orders from customers by collecting their First Name, Last Name, eMail, Password, Credit Card Number, Expiration Date, Billing Address and Shipping Address. Other information such as Date, Time and IP address is also collected. |
• | Your browser offers so-called "cookies" which -- if you allow their use -- store small amounts of data on your computer about your visit to any of our sites. Cookies assist us in tracking which of our features you like best. Cookies can enable us to customize our content according to your preferences. However, cookies tell us nothing about you personally unless you specifically give us the requested additional information. |
What We Do with Collected Information
• | MadBrothers may send a newsletter to our Users. If you would like to stop receiving the newsletters you may unsubscribe by removing your account. |
Our Disclosure of Your Information
• | MadBrothers does not sell or commercially make available specific information about its Users or Users other than in aggregate form, except in cooperation with law enforcement bodies in regards to content violations or violations of applicable laws. |
Our Security Measures
• | MadBrothers uses Secure Socket Layer (SSL) to encrypt payment information and User data against unauthorized access. However, we cannot be responsible for how third parties, whose links appear on our site, use your information. You should know that no data transmission is one hundred percent guaranteed against easdropping. Because your site is ultimately protected by you and your password, much of your information security is up to you. |
• | MadBrothers has implemented additional precautions to ensure the privacy of your personal information. We have a strict firewall in place which does not allow any outside access. Access in the company is limited to only individuals who need to be able to see customer data in order to perform their job functions, such as the billing department. Important personal data is backed up on the network to help insure its integrity. |
Your Choices
• | You may choose not to receive special offers and discounts simply by not registering for any special deals and offers when you sign up. If you signed up for special offers and now wish to unsubscribe, you may do so at any time by replying to the unsubscribe link contained in those mailings.
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